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Applies To:

Windows platforms installed with Symantec AntiVirus Corporate Edition 9.0 or higher.

Requirements:

• Before you scan your machine for viruses, you must have installed Symantec AntiVirus Corporate Edition, version 9.0. and run the intelligent updater.

1. Reboot your computer by going to the Start menu and clicking on Shut Down, and selecting the Restart option in the drop-down menu.
2. While the machine is rebooting (when the screen turns black), begin tapping the F8 key on your keyboard. This will open up a menu that allows you to boot your computer into safe mode.
3. Once Windows finishes loading into safe mode, go to your Start menu, and go to All Programs or Programs.
4. Select Symantec Client Security and then click on Symantec AntiVirus.
5. Once Symantec AntiVirus finishes loading, click on Scan Computer, and select the box in the right pane, next to Local Disk.
6. Click the Scan button on the bottom right. It can take a considerable amount of time to scan your computer, depending on how many files are stored on it.
7. When the scan has completed, if it reports any viruses, click on View in the right pane and select Quarantine in the left pane. This will show all of the files you've quarantined.
8. Right click on the files in quarantine, and delete them to remove them from the system.

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